Refund & Cancellation Policy
At Prestige Tech Support, we value your satisfaction and strive to deliver reliable, patient, and high-quality service. This Refund & Cancellation Policy explains how we handle cancellations, rescheduling, and refund requests for our tech support services.
Prestige Tech Support is operated in partnership with Jazan Information Technology Services Co. LLC, the official marketing partner.
1. Service Cancellations
You may cancel or reschedule your appointment at any time before the service begins by contacting us via email at info@prestigetechsupport.com.
We kindly ask for at least 24 hours’ notice to cancel or reschedule.
Late cancellations (less than 24 hours’ notice) or missed appointments may be subject to a cancellation fee or partial charge, depending on the nature of the booking.
2. Refund Eligibility
Refunds are considered under the following conditions:
A service was not performed or canceled by Prestige Tech Support.
A duplicate payment was made by mistake.
A service issue was reported within a reasonable time after completion, and our team is unable to resolve the issue after review or follow-up assistance.
Refunds are not available for:
Completed services where the issue has been resolved as described.
User-caused issues following service completion (e.g., accidental file deletion, software misconfiguration).
Problems arising from third-party hardware, software, or internet providers outside our control.
Digital or remote support sessions already in progress or completed.
3. Refund Process
All refund requests must be submitted in writing to info@prestigetechsupport.com, including your name, date of service, and a brief explanation.
Approved refunds will be processed to the original payment method within 5–10 business days.
You will receive a confirmation email once your refund is issued.
4. Satisfaction Guarantee
Your satisfaction matters to us. If you’re not happy with the service received, please contact us within 7 days of completion. We will review your concern and may offer a follow-up session, partial refund, or service credit at our discretion.
5. No-Show Policy
If a technician arrives for a scheduled appointment (remote or in-person) and the customer is unavailable or unresponsive, the session may be marked as a no-show and billed accordingly.
6. Policy Updates
We may update this Refund & Cancellation Policy as needed. Any changes will be posted on this page with the updated effective date. Continued use of our services after updates means you accept the revised policy.
7. Contact Us
For all refund or cancellation inquiries, please contact us:
info@prestigetechsupport.com
